FAQ

How I assist clients

Because each VA has his or her own style of assisting clients, the information below explains:

  • I plan to assist clients;
  • What I expect of my clients;
  • and what my clients can expect of me.

My clients are important to me ~

I am blessed with the privilege of choosing with whom I want to work.  I want to enjoy each and every one of my clients – it’s important to me. 


I offer and expect genuine and clear communication ~

In order for us to build a partnership across a distance, it’s imperative that we communicate well.  Staying in contact on a regular basis will make this relationship move forward more quickly than it would do otherwise.  Please, think of me as in the next room, call/email/Skype me whenever you have a need, or just to say hi!  I’ll be in touch frequently too!


I am your partner for success and I want the best for you ~

I really want you to have it all and I want to be right here when you get it.  To make that happen, we have to see this as a long-term relationship, and invest time and energy into making it just what we both want and need it to be.  That means we need to be partners, and you need to really trust me to have your best interest at heart.  Trust can take time, I know – as you see me work, and I help you grow, it will happen.  It’s necessary in order for the relationship to keep moving forward.


We are equals ~

Our relationship shatters the traditional boss/assistant paradigm.  We are both professionals and business owners.  We’ve chosen to work together – for your success. Our relationship is based on equality – you pay me and I bring immense value to your work and life.


I give straight advice ~

I want you to always be comfortable with me.  I will, however, always be proactive and tell you exactly what I know when I’m sure of a situation.  In those cases, I’ll make specific suggestions on how to handle a challenge or get the most from an opportunity. If I’m not sure, I’ll say so.  Regardless, I’ll step up to the plate and tell you what I think…although you have the final decision about your work.


My word is my bond ~

Honesty and integrity are two things I hold above all others.  I count on my clients to always be honest with me and with others.  I can’t participate in anything illegal or that violates my values.  If I have a problem with something you’ve asked of me, I’ll tell you right away.


I want you to avail yourself of all my services, resources, experience and expertise, but please don’t become dependent on me ~

As your virtual assistant, I have a great deal to offer and I put it all in your corner.  Whenever you need something, my hope is that you think of me, and see what we can create together.  Up till this point, you’ve done it all. I understand that you have decided to work with me, in part, because you just can’t do it all anymore.  Still, there may be times when I’m not immediately available, or I’m away from my office, so it’s in your best interest to always be able to handle things yourself.  I ask that my clients use me as the resource and friend that I am, but not to let themselves get into the position of needing me in a dependent way.


I ask questions…sometimes a lot of them! ~

If I had a different experience every second of every day for the rest of my life, I couldn’t know everything.  I do know a lot, and I have many resources at my disposal to help me.  As my partner, you need to be one of them, just as I’ll be one for you.


I accept responsibility ~

I will always assume responsibility for the work I’ve been asked to do or oversee.  This doesn’t mean that I will automatically accept blame if things go awry.  If something isn’t my fault, I’ll tell you so.  I expect my clients to give me the benefit of the doubt, just as I would offer the same to them.  I also reserve the right to be human and make mistakes from time to time, and I offer you the same opportunity.


I have a high standard of excellence ~

I might even be more particular that you are.  Chances are, however, we won’t agree on everything.  I may have a different way of doing things than you do – remember: one of the reasons you’ve chosen to work with me is that I have unique experiences and skills, and that I know a thing or two about a thing or two!! Please don’t insist that we do things your way until you’ve heard any suggestions I might have.  I’m well trained.  I might bring something to the table that you’ve not considered, and my hope is that you’d take the time to give the suggestion the consideration it deserves.  In the end, if you want something done a certain way, I’ll do my best to make it happen.


I am here ~

As your partner, I want to be here for you to help with professional *and* personal matters.  If there’s something going on in your life that impacts you, if there’s something you want to share with me, call me.  I’ll do my best to help you, encourage you, and be a resource or sounding board or a cheerleader, whichever you need.